This course focuses on enhancing the effectiveness and efficiency of public service delivery. It explores strategies and tools for improving service quality, citizen satisfaction, and operational performance in public institutions. The course is designed to equip learners with practical approaches to reform and optimize service delivery in the public sector.

Key Areas of Study:

1. Principles of Public Service Delivery: Understanding the foundational principles that drive effective public service delivery.
2. Quality Improvement Strategies: Techniques and frameworks to continuously improve service quality and meet citizen expectations.
3. Customer-Centered Service Delivery: Approaches for designing services that meet the needs of citizens and stakeholders.
4. Innovation in Public Services: Emphasizing innovative practices and technologies to enhance public service delivery.
5. Performance Measurement and Management: Tools for evaluating and improving the performance of public sector organizations.
6. Public Sector Reforms: Strategies for implementing successful reforms to enhance the efficiency and responsiveness of public services.
7. Managing Public Service Delivery Challenges: Addressing challenges such as resource constraints, bureaucracy, and political influence.

Duration: 14 Days